Welcome to Junip! 🎉
By the end of this guide, you'll have reviews up & running. We're going to work through the 4 simple steps you see in Admin (as well as a few bonus steps) here - keep in mind you can always ask for help in the bottom righthand side of the screen.
1. Sign-up for Junip
If you haven't signed-up yet, you can do so here: https://admin.juniphq.com/login/create. Congrats... step 1 completed 🔥
2. Install the Junip widget on your site
All we're doing in this step is adding the code that makes Junip run to your theme. A lot of apps do this on app install, we've opted to make it a separate step so you can keep track of exactly what's happening with your theme.
If you click "visit store settings" you'll be taken to the Store Settings page. This is a good page to know about. You won't have to visit it often, but if you ever need to remove the Junip code entirely or add it to a new theme, this is where you'll go.
When you visit the page, you'll see a big yellow section yelling (ok maybe not quite yelling) at you to install Junip. Hit "Add snippets" and that cautionary yellow will turn into an approving green showing you the install is under way. A few seconds later it'll be done & you can head back to the home section of Admin for step 3.
Already halfway there! 🏃🏽
**if your automatic install didn't work, or if your developer wants to do the installation themselves, you can always reference our manual installation guide.
3. Enable your on-site widget
Alright, now we get to the fun stuff. We're going to actually display some content on your site!
1. Click 'enable on-site experience'
2. Save
3. You're done
You can preview your experience (which auto loads sample data!) using the preview section below basics. If you're planning to use an advanced plan, feel free to explore some of the advanced settings outlined in our on-site help section.
4. Start soliciting reviews
It's final stretch, you're almost done! Hit "Visit flows" and you'll be taken to the Flows page.
This is where we set the rules for reaching out to request reviews.
Set the trigger - this will add new orders to the flow using order fulfilled or delivered
Set your "message time delay" - this will send x days after order is marked `fulfilled`
Make sure the flow is turned on
You're done!
If you want to customize the copy in your emails, head to the message template page. The messages section of our help docs can help walk you through some of the more advanced concepts.
Bonus!
You're done & have officially launched your reviews. There are a few other things you might want to do though:
Import reviews: we provide direct imports from all the old vendors, use this doc for help or head right to moderation to pull the proverbial trigger
Set your branding: tell us your colors, logo & other brand preferences here, then we'll automatically apply it throughout forms, on-site & emails
If there's anything else that comes up, we're always here to help.