Junip can help you to create a unique, one-time use discount code when someone leaves a review as a reward for doing so. We can handle all of the work in the backend to make this happen, including checking if the reviewer is eligible for a review, creating the code using your Shopify discount engine, & showing it to them when they are.

Read on to learn all you need to know about incentives in Junip, including:

You can incentivize customers to leave reviews by choosing between two different incentives:

For each incentive, you can select one of the following types:

Head to Incentives in your Junip Admin to set up the incentives feature.

Now that you're offering an incentive, you might want to consider letting your customers know! For example, adding it to the subject line or copy of your review request messages can be a good place to start :)

You can decide to have both Standard & Media incentives enabled simultaneously, with the Media Incentive offering a higher reward (i.e. customers who leave a standard review receive a 10% discount, and customers who leave a photo review get a 15% discount).

The customer will only receive one incentive for each review (the best available incentive they are eligible for).

Junip has access to your discount engine in Shopify which is how we create these one-time use, unique discount codes so that they live with the rest of your codes and can be used by customers in Shopify's various checkouts.

In your Shopify Admin > Discounts section, you'll see that we've automatically created pools of discount codes to be used as rewards for reviews when relevant. The discount codes that we create are easily distinguishable because they have the prefix "JP-"

It's a good idea to let the customer know about the incentives that they can receive for leaving a review. You can consider adding it to the subject line or copy of your review request messages so that it's clear.

If you're offering a media incentive, we will automatically add a dynamic prompt on the "Add media" step of the review form to let customers know as well!

Incentives will display to customers in their browser when they submit a review, as you can see below:
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Note: only one incentive will be rewarded per order, even if the customer has purchased several products and submitted a review for each of them. More on that here.

Junip will also automatically email customers a copy of their discount code (the same one above that they saw in their browser). For this to be sent out automatically, your Review submitted actions flow will need to be enabled in Junip here, and you'll want this to be an action in that flow.

You can edit the copy of the message that's sent from your Templates page, by editing the "Incentive email template" that can be found there.

If you're using our integrations, you can also send the "Incentive email template" above through that platform using our Junip - Review Submitted event.

We've written a guide on how to do that here.

Any other questions about incentives?

Check out our Incentives FAQ section and if you don't see your question there, reach out to us at support@juniphq.com so that we can help!