Replying to reviews

Junip makes it easy for you to write responses to your reviews.

Responding to reviews is a great way to show your gratitude, make your reviews come alive & add colour to reviews that may make a critique of your product. They are not to be used as a means of customer service, as the end customer is not notified of your response.

To write a reply, head to moderation. Then simply select a review & write your response in the response text box. Hit `reply` & your reply is live on the site! If you'd like the customer to be notified of your reply, check "Notify customer of your response".

If you'd like to edit a reply, just input new text & hit `edit reply`.

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