How to add custom questions

Custom questions let you ask a customers anything you'd like alongside the classic review. This feature is available on the Standard plan and higher.

There are currently two types of custom questions: short answer & multiple choice (radio).

Custom questions can be re-used on different products, so if you want consistent questions you don't need to remake them every time! To get started, you'll head to the Products section of admin, click on a specific product & scroll to the bottom. You should see this screen:

When you click "view all custom questions", you can start getting down to work. You'll want to "create a custom question" and now you can make your first!

In the example below, we're making a "radio" (aka multiple choice) option, but you can follow the same process for short answer.

Name: this is a short name describing this customer attribute. It's what shows on your storefront alongside the attribute.
Type: radio is the only option at this point (multiple choice)
Question: this is a prompt describing what the customer is inputting. Consider it a longer version of the "name" phrased as a question

Value: this is the value the customer is choosing & what will show on the storefront as their answer
Description: you can add help text here to let them better understand the value

After you hit "create", you still need to hit "add" on the next page to associate this question with the product you're working on & push it live.

Once an question is added we automatically start including it in forms & displays! 🎉

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