The Junip integration with Voyage SMS allows you to manage the entire review solicitation process from Voyage SMS.
Sending review requests from Voyage SMS directly helps in maintaining consistent communication flow with the rest of your post purchase marketing. Sending review requests via SMS leads to higher submission rates & more photos/videos.
We also create an event in Voyage SMS when a new review is submitted, letting you track your success and follow up with customers.
The first step is authorizing Junip to send events to Voyage SMS. You can do that in our admin at https://admin.juniphq.com/integrations.
Once you've clicked "Install" and added your Voyage SMS API key, we'll begin sending three events into Voyage SMS:
1. Junip - Order fulfilled
2. Junip - Order targeted by campaign
3. Junip - Review created
A full list of the variables for these events can be found here.
Junip - Order fulfilled
This is used to fully manage the post purchase review request flow within Voyage SMS, no longer sending any review requests from Junip. This doc covers how to make a basic product review request flow.
Junip - Order targeted by campaign
This event is triggered by our campaign builder. When you create a campaign audience within Junip, you can send it to Voyage SMS as an event instead of sending the review request email from Junip.
Junip - Review created
Review created sends an event to Voyage SMS when someone leaves a review (along with the data from that review). You can use it to kick off flows like refer-a-friend, or segments like "happy customers" & "detractors".
Making the switch
If you're already sending requests through Junip & switching to send through Voyage SMS, you may want to be careful to not double send. The best way to make sure you avoid this is to turn off your emails in Junip when you turn on the Voyage SMS flow, then make up the missed customers with a campaign. If you have any questions on this just shoot us a message.