Junip uses delivery data from Shopify to send review requests at the right time, every time. Set your Post-purchase review request flow's trigger to Order delivered and Junip waits until the package arrives before requesting a review - just make sure to also set a fallback delay. Kick off your review request flows based on order delivery triggers and prevent negative reviews from customers asking "Where is my order?".

If you use one of the order tracking apps below, their delivery events in Shopify can power this trigger:

Use Wonderment's delivery events in Shopify to trigger review requests only when a customer has received their package. To find more information on how to set this up, check out this help doc from the Wonderment team.

Note: once you've updated the trigger to "order delivered" to leverage delivery data with Wonderment, make sure to update the standard time delay and to add a fallback delay. More on those here.

Use Rush's delivery events in Shopify to trigger review requests only when a customer has received their package. To find more information on how to set this up, check out this help doc from the Rush team.