The Junip integration with Drip allows you to manage the entire review solicitation process from Drip.
Sending review requests from Drip directly helps in maintaining consistent branding, domain/sending authority, following suppression guidelines & more flexibility using their flow builder. We also create an event in Drip when a new review is submitted, letting you track your success and follow up with customers.
The first step is authorizing Junip to send events to your Drip account. You can do that in our admin at "https://admin.juniphq.com/integrations".
Once you've authorized Junip, we'll begin sending four events to Drip:
1. Junip - Order fulfilled
2. Junip - Order Targeted By Campaign
3. Junip - Review created
4. Junip - Incentive rewarded
A full list of the variables for these events can be found here.
Junip - Order fulfilled
This is used to fully manage the post purchase review request flow within Drip, no longer sending any review requests from Junip. This doc covers how to make a basic product review request flow, we'll continue to create more examples of flows & would love to see what you've created.
Junip - Order Targeted By Campaign
This event is triggered by our Campaign builder. When you create a campaign audience within Junip, you can send it to Drip as an event instead of sending the review request email from Junip.
Junip - Review created
Review created sends an event to Drip when someone leaves a review (along with the data from that review). You can use it to kick off flows like refer-a-friend, or segments like "happy customers" & "detractors".
Junip - Incentive rewarded
This event is triggered when a customer gets rewarded with an incentive after leaving a review. You can use Drip to send customers their discount code instead of sending the incentive email from Junip.
Making the switch
If you're already sending requests through Junip & switching to send through Drip, you want to be careful to not double send. The best way to make sure you avoid this is to turn off your emails in Junip when you turn on the Drip flow, then make up the missed customers with a campaign. If you have any questions on this just shoot us a message.