Junip offers two localization features to help you serve customers in multiple languages: default language settings and dynamic translation.
Both features can be found in Settings > Store in your Junip admin, under the "Localization" section here: https://admin.juniphq.com/settings/store
Default Language Support
Set your store's default language to display Junip content (forms, widgets, and emails) in your preferred language.
Supported languages include:
English 🇺🇸
Spanish 🇪🇸
French 🇫🇷
Portuguese 🇵🇹
German 🇩🇪
Italian 🇮🇹
Plan availability: All Junip 2.0 plans
We are currently expanding our supported languages, please reach out to support@juniphq.com if you'd like to request a specific addition.
Setting Your Default Language
Go to Settings > Store in your Junip admin
Scroll to the "Localization" section
Select your preferred language from the "Default language" dropdown
Save your changes
This language will be used across all customer-facing parts of Junip, including forms, emails and widgets.
Dynamic Translation
Dynamic translation automatically detects your customer's language and translates Junip content accordingly. It also provides customers with a translate button to convert review text into their preferred language.
Plan availability: Growth & above plans. Localization & translation is a part of Junip 2.0.
How Dynamic Translation Works
When enabled, Junip will:
Automatically translate widgets, forms, and other content into the customer's detected language (if supported)
Show a "Translate to x language" button on reviews written in different languages than the customers browsing language
Once a customer clicks "Translate", the review content is translated and they'll see a "Show original (translated by AI)" link to view the original review text.
Enabling Dynamic Translation
Go to Settings > Store in your Junip admin
Scroll to the "Localization" section
Check the box for "Translate to customer's language"
Save your changes