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Localization & Dynamic Translation

Stuart Arsenault avatar
Written by Stuart Arsenault
Updated this week

Junip offers two localization features to help you serve customers in multiple languages: default language settings and dynamic translation.

Both features can be found in Settings > Store in your Junip admin, under the "Localization" section here: https://admin.juniphq.com/settings/store

Default Language Support

Set your store's default language to display Junip content (forms, widgets, and emails) in your preferred language.

Supported languages include:

  • English ๐Ÿ‡บ๐Ÿ‡ธ

  • Spanish ๐Ÿ‡ช๐Ÿ‡ธ

  • French ๐Ÿ‡ซ๐Ÿ‡ท

  • Portuguese ๐Ÿ‡ต๐Ÿ‡น

  • German ๐Ÿ‡ฉ๐Ÿ‡ช

  • Italian ๐Ÿ‡ฎ๐Ÿ‡น

Plan availability: All plans

We are currently expanding our supported languages, please reach out to support@juniphq.com if you'd like to request a specific addition.

Setting Your Default Language

  1. Go to Settings > Store in your Junip admin

  2. Scroll to the "Localization" section

  3. Select your preferred language from the "Default language" dropdown

  4. Save your changes

This language will be used across all customer-facing parts of Junip, including forms, emails and widgets.

Dynamic Translation

Dynamic translation automatically detects your customer's language and translates Junip content accordingly. It also provides customers with a translate button to convert review text into their preferred language.

Plan availability: Growth and Premium plans

How Dynamic Translation Works

When enabled, Junip will:

  • Automatically translate widgets, forms, and other content into the customer's detected language (if supported)

  • Show a "Translate to x language" button on reviews written in different languages than the customers browsing language

Once a customer clicks "Translate", the review content is translated and they'll see a "Show original (translated by AI)" link to view the original review text.
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Enabling Dynamic Translation

  1. Go to Settings > Store in your Junip admin

  2. Scroll to the "Localization" section

  3. Check the box for "Translate to customer's language"

  4. Save your changes

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