When replying publicly to reviews, Junip displays the user's first name and the first letter of their last name.
For example, if a user name in Junip was set to Jane Smith, the name on the reply would be displayed like this:
To change the name displayed on public review replies, head to the User Settings of your Junip admin > edit the first & last name fields, then hit 'Save'.
Once these changes are saved, the name will be updated on past review replies and future replies!
Don't see the changes? It may take a few minutes for you to see changes due to cacheing (more on that here)