Welcome to Junip! We're excited to have you on board and help you gather more reviews from your customers.

Before starting, make sure you've done 2 things:

Just follow the 3 steps below and we'll have you fully transitioned from your previous provider and over to Junip! 🤩

Step 1. Go to your Loox Dashboard and navigate to the Reviews tab at the top.

Step 2. In this view, click Export all reviews to .csv file. This will automatically download a .csv file in your browser that contains all of your reviews from Loox.

In your Junip admin head to the Reviews section > click the Import reviews button in the top right corner of the screen > select "Loox" as the provider > then drag & drop the export file into the importer.

That's it! You should see a message box at the top of the screen showing you the import progress. Once the import is done, you'll see your imported reviews in the Manage reviews section.

To avoid double sending review requests to customers, it's important to turn off your review request flow in Loox before turning it on in Junip.

To do so, head to your Loox dashboard in Shopify > go to Reviews > Collect reviews > click on Review request timing. From here click on the timing condition and select "Never" from the drop down menu.

Note: If you have a reminder email setup, go to Reviews > Collect reviews > Emails > Review request reminder (or click this link here) and set the Reminder to "off".

Before setting up your Post purchase review request flow in Junip, there's 2 things you need to do.

First, head to Settings > Store Settings > Branding Settings to upload your logo and set your brand colours so your review request email and form are on brand.

Next, navigate to the Gather reviews heading in Junip's admin > click on Flows > Templates > then click on the Product review request template. This will open up the template editor where you can customize the content of your review request email.

💡Need some inspo? Check out our Review Request Best Practices guide on our blog!

Once you've customized the template, you're ready to turn on review requests. Under the Gather reviews heading in Junip's admin, click on Flows > then click "Edit" next to the Post-purchase review request Automation.

This will take you to your review request flow builder where you can customize the trigger action (ie. the action that triggers review requests) and the time delay (ie. how long to wait after the trigger action before sending a review request).

💡For more information about the basics of how flows work, read here.

💡For more information about Flow Conditions, read here.

Once your flow is set up to your liking, simply press "Turn on" in the top right corner & you're done! Review requests are now turned 🥳

Before adding Junip's displays to your website, you'll want to make sure you've removed Loox's displays.

Go to your theme customizer in Shopify and navigate to your Default Product page.

Then click on the Loox "Star Rating Widget" and "Product Reviews Widget" App Blocks and press "Remove block". Then press save.

Repeat this process wherever you have added the Loox App Blocks on your store.

Finally, to uninstall the app, go to your Shopify admin > Settings > Apps and sales channels > find the Loox app and click Uninstall next to it.

To add Junip's displays to your site, you can do so in the On-site section of Junip's admin and click "Enable app embed". This will take you to your active theme where you can confirm that the app embed is enabled, then click Save in the top right corner of the screen to update your theme.

Note: If you're working on a separate theme, use the dropdown next to your live theme name, select the desired theme, and click "Enable app embed".

We've provided a shortcut in the On-site section--simply click on "Install on product page" under the Product reviews box. This will take you to a default product page where you can drag the block to adjust its position, and click "Save" on the top right corner.

Same as above, there's a shortcut you can use in the On-site section. Click on "Install on product page" under the Star ratings box. This will take you to a default product page where you can drag the block to adjust its position, and click "Save" on the top right corner.

Wooo! You're officially live with Junip! 🥳