Automating communication with your customers is very important if we want to offer a robust review experience. The most common example is requesting reviews from customers after they make a purchase, but there are other examples where these flows will be useful as well (eg. incentivizing reviews).

On your Flows page, you'll see the different ways that we can do this.

Let's jump in to the most common example, requesting reviews after purchase. We can start to set that up by clicking Edit flow so that we're taken to our product review request flow page, which looks like below:

Here, I can see three parts that make up a flow:

  1. a trigger

  2. conditions

  3. a message

Trigger

The trigger is what kicks off the flow, when a customer does this, they are put into this flow and will start to make their way through the different parts. Each flow has a different trigger and it cannot be changed.

Our post purchase review request flow is triggered when you fulfill an order in Shopify.

Conditions

Once an order is fulfilled, we'll want to check a few things before we give the OK to send the customer a review request.

If you click on the three dots in the corner of the conditions box, then Edit, you'll see the relevant conditions and can make changes. Time delay is an important condition to ensure that we send the review request at the right time.

For a full list of conditions and descriptions, check out this help doc.

Message

If an order is fulfilled and the customer meets the conditions you've set, then they'll move on to the last part, the message.

In this case, the message is the review request that we will send them. By default, you'll see Junip's first message template here. Clicking on the template name will take you to the template so that you can preview or edit it.

Note: these flow basics will apply to other flows as well, like the one that you can use to send an incentive email.

Once all three parts of the flow (trigger, conditions, and message) are setup and your flow is enabled, you're all set to automatically message your customers!

Adding Integrations

If you're interested in sending messages through our integration partners, we have a help doc for that too! You can check it out here.

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