Custom questions let you ask a customer anything you'd like alongside the classic review. This feature is available on the Standard plan and higher.
There are currently three types of custom questions:
Multiple Choice - select one response from a list of options
Written Answer - customer writes their own response
Linear Scale - rate product attributes on a custom 5 point scale
Custom questions can be applied to different products, so if you want consistent questions you don't need to remake them every time!
To get started, you'll head to the Custom questions section of admin. You should see this screen:
You'll see any existing custom questions here and can click "Create Question" if you want to make your first!
In the example below, we're making a “Multiple Choice” custom question, but you can follow the same process for the "Linear Scale" and “Written Answer” question types.
Once you set up the Display Name and Question info, you can add the Response Options that customers can select. Click "Save" to any new options (like we'll do for the Combination option below).
Next, we need to let Junip know which products you want to apply this custom question to. In the Product Assignment section, you can assign the question to all of your products, or only some products using Conditions.
The last step before saving your new custom question is to set the Response Sharing settings to Public or Private. Responses on public questions are published with reviews, whereas responses on private questions are only visible to team members through your Junip admin. (Note: Once created, private questions can never be switched to public!)
After you hit "Save" at the bottom of the page, you'll see the custom question added. Feel free to add more or edit the one you just created!
Once a question is added we automatically start including it in forms & displays! 🎉