Custom questions are a great way to capture further customer data and receive more detailed feedback on your products. Once created in your Junip admin, they become part of the review submission experience alongside the classic review questions. Public responses will be displayed dynamically on your product page review section, helping speed up new customers' decision-making process. You can see more details & examples of questions in our blog post here. Note: This feature is available on the Growth plan and higher.
There are four types of custom questions you can use:
Single select - customers can choose one response from a list of options. These help gather customer attributes (e.g. age, skin type, expected use, etc), and become filters on top of the review section on your product page
Multi select - customers can pick multiple responses from the available options. These help gather more nuanced customer attributes, and become filters on the top of the review section on product pages
Written answer - this is an open answer, meaning customers write their own response
Linear scale - customers rate product traits on a custom 5-point scale (e.g. fit, size, quality, usability, etc)
Custom questions can be applied to different products, so if you want consistent questions, you don't need to always remake them!
How to create Custom questions
To get started, head over to Forms / Custom questions > click 'Create Question' (or New Question if you already have created some )> select the question type. In the example below, we're making a 'Multi select' custom question, but you can follow the same process for the 'Single select', 'Linear scale', and 'Written answer' question types.
You'll want to set a Display name (this will show on your product page, e.g. Skin Concerns) and the Question you want to ask. Then you want to add the response options that customers can select under Responses / New Option and click 'Save' (like we'll do for the Redness option below).
Important note for imports:
If you're creating custom questions in Junip because you're importing them from another provider, please make sure that the Display name and the Responses in Junip match the info in your export file (this is case sensitive).
Next, we'll need to let Junip know which products you'd like to apply this custom question to. In the Product assignment section, you can assign the question to all your products or only some products using Conditions.
The last step before saving your new custom question is to set the Response sharing settings to Public or Private. Responses to public questions are published with reviews, whereas responses to private questions are only visible to team members through your Junip admin. Note: Once created, private questions can never be switched to public!
After you hit 'Save' at the bottom of the page, you'll see the custom questions added and any existing ones here. Feel free to add more or edit the one you just created!
Once a question is added, we automatically start including it in forms & displays! If you want to preview the review experience with the newly created custom questions, head to Forms/Preferences > Preview > select a product that you applied the custom question to and click Preview 🎉