Custom questions let you ask a customers anything you'd like alongside the classic review. This feature is available on the Standard plan and higher.
There are currently three types of custom questions:
(1) short answer (text)
(2) multiple choice (radio)
(3) product traits (which we cover in a separate article here)
Custom questions can be applied to different products, so if you want consistent questions you don't need to remake them every time!
To get started, you'll head to the Custom questions section of admin. You should see this screen:
You'll see any existing custom questions here and can click "Create a custom question" if you want to make your first!
In the example below, we're making a "radio" (aka multiple choice) option, but you can follow the same process for "text" (aka short answer) as well.
Once you setup the question info, you'll be able to add the options that customers can select. Click "Add" to any new options (like we'll do for the Margarine option above).
Next, we need to let Junip know which products you want to apply this custom question to. You can do that by using the matching rules (more on that here).
After you hit "Create", you'll see the custom question added. Feel free to add more or edit the one you just created!
Once a question is added we automatically start including it in forms & displays! 🎉