If you're just starting out with reviews or had review requests turned off while migrating from another provider, Campaigns are a way to solicit reviews from past customers!
Campaigns exist under the Messages > Flows section of admin.
Clicking on Run campaign will take you to the campaign flow builder.
Configuring the flow
From here, you can confirm the "Conditions" and "Action" to ensure that everything is setup the way you want it to be.
Note: you may want to pay special attention to the marketing opt-in check in Conditions and to your email template to make sure it looks the way you want.
If you're looking to send the campaign through an integration instead of Junip's emails, then have a look at this guide.
Which customers are excluded from a campaign?
Customers who have already reviewed all of the products in their most recent order will be excluded from a campaign.
If you've been using Junip and have review requests turned on, any customer who has received a review request during the selected time period of your campaign will be excluded from a campaign.
Sending the campaign
When you click Create Campaign in the top right corner, we'll ask you to select the date range for your campaign. This is based on the date that the customer placed their order.
Note: we recommend not sending to customers beyond 6 months old, as they're often less likely to leave a review.
When you click Launch, we'll double check that you want this to be sent. Campaigns cannot be cancelled after they've been sent and in most cases, customers will receive the review request almost immediately after you run it, so you'll want to make sure that everything is setup properly and this is a good time to send to customers.
Note: Junip only allows you to run a campaign once for a specific time frame. For example: if you run a campaign for orders placed between September 2023 to January 2024, you won't be able to launch a second campaign for orders placed within that time frame (September 2023 to January 2024).
Confirm your intention by clicking Yes, launch campaign and then you're all set!
A status bar will show at the top of the campaign page letting you know we're running this for you and then it will show when the campaign is completed.
Campaign history
You can click into "Campaign history" to see the campaigns that have been run up until now.
You can also head to your Outbox > Sent to see the review requests that have been sent as part of this campaign. Messages will relate to review requests sent directly from Junip, while Events will relate to requests sent through integrations. The Incomplete folder to see if any have been skipped (hovering over the "Cancelled" tag will show you the reason for cancellation).
