The Junip integration with Attentive allows you to manage the entire review solicitation process from Attentive.
Sending review requests from Attentive directly helps in maintaining consistent communication flow with the rest of your post purchase marketing. Sending review requests via SMS leads to higher submission rates & more photos/videos.
We also create an event in Attentive when a new review is submitted, letting you track your success and follow up with customers.
The first step is authorizing Junip to send events to Attentive. You can do that in our admin at https://admin.juniphq.com/integrations.
Once you've clicked "Install", it'll take you to Attentive's site to login and click "Authorize" so that Junip has permission to send the following four events. Note: it may ask you to login in to your Junip admin to confirm the account you want to authorize for.
1. Junip - Order fulfilled
2. Junip - Order targeted by campaign
3. Junip - Review created
4. Junip - Incentive rewarded
A full list of the variables for these events can be found here.
Junip - Order fulfilled
This is used to fully manage the post purchase review request flow within Attentive. This doc covers how to make a basic product review request flow.
Junip - Order targeted by campaign
This event is triggered by our campaign builder. When you create a campaign audience within Junip, you can send it to Attentive as an event instead of sending the review request email from Junip.
Junip - Review created
Review created sends an event to Attentive when someone leaves a review (along with the data from that review). You can use it to kick off flows like refer-a-friend, or segments like "happy customers" & "detractors".
Junip - Incentive rewarded
Incentive rewarded sends an event to Attentive when someone leaves a review that is eligible for an incentive (which you've enabled in your Junip admin). Customers will see the automatically generated code at the end of their review experience, and you can also choose to send them an SMS with the code (using this event).
Making the switch
If you're already sending requests through Junip & switching to send through Attentive, you may want to be careful to not double send. The best way to make sure you avoid this is to turn off your emails in Junip when you turn on the Attentive journey, then make up the missed customers with a campaign. If you have any questions on this just shoot us a message.