This article will help you create a simple product review flow on Attentive. When you're finished, you will be able to automatically send an SMS to a consumer who purchased a product and ask them to submit a review!

Automation campaigns in Attentive are called Journeys. First, you'll click Journeys on the left menu and create a new one by selecting + Create Journey which is a yellow button on the top right on your screen. Click Custom Journey and then select Junip - Order fulfilled as the trigger.

Note: If you aren't seeing Junip's custom events as options, it's probably because you haven't authorized Junip to send our events yet (see this guide first).

You'll select Send a message about something else which relates to all review related events and then click Get started.

By the end of this guide, your Journey should look something like this:

Now we'll walk you through how to get there, step-by-step.

We can skip the time delay and checking if the customer has already left a review because this is all taken care of in Junip. When Junip sends the event to Attentive, the customer is ready to be sent a review request so we can skip right to that!

Add a message

When configuring your text message, make sure to include the {order_review_url} by clicking on the " { } " button to open the list of available variables. When customers click this link, they'll be able to leave a review for the product(s) they purchased. If you have connected Attentive to Shopify, then you can also include {first_name} to add some personalization. Name your Message "Review request" and click Save.

The last thing we need is to add an End the Journey step, which we can drag onto the + at the very bottom so that both paths will end at this point. Click Save and your Post purchase review request journey is now ready to go.

When you Turn on the journey, you'll start collecting reviews via SMS!

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