This article will help you create a simple product review flow in Attentive. When you're finished, you will be able to automatically send an SMS to a customer who purchased a product and ask them to submit a review!
Automation campaigns in Attentive are called Journeys. First, you'll click Journeys on the left menu and create a new one by selecting + Create Journey which is a yellow button on the top right on your screen. Click Start from Scratch and then select Junip - Review request as the trigger and Get started.
Note: If you aren't seeing Junip's custom events as options, it's probably because you haven't authorized Junip to send our events yet (see this guide first).
By the end of this guide, your Journey should look something like this:
Now we'll walk you through how to get there, step-by-step.
We can skip the time delay and check for whether or not the customer has already left a review because this is all taken care of in Junip. When Junip sends the event to Attentive, the customer is ready to be sent a review request so we can skip right to that part!
Add a message
When configuring your text message, make sure to include the {order_review_url} by clicking on the " { } " button to open the list of available variables. When customers click this pre-verified link, they'll be able to leave a review for the specific product(s) they purchased. If you have connected Attentive to Shopify, then you can also include {first_name} to add some personalization. Name your Message something like "Review request" and click Save.
The last thing we need is to add an End the Journey step, which we can drag onto the + at the very bottom so that both paths will end at this point. Click Save and your Post purchase review request journey is now ready to go.
When you Turn on the journey, you'll start collecting reviews via SMS!
Note: for this to work, you'll want to make sure that Attentive is the action in your Junip review request flow. Check out this guide to make sure that's properly setup.