In this guide we'll walk you through how to build different workflows in the Shopify Flow app using Junip's Review Submitted trigger. This guide covers how to create the following workflows:
Create a new ticket for all reviews submitted
Create a new ticket when a customer leaves a negative review
Add points to a customer's account when they leave a review
Reward a customer with points after they leave a review
Note: if you haven't already, make sure you've added Shopify Flow as an action in your Junip Post-review actions automation - this guide covers how.
Don't have Shopify Flow yet? Visit here to add the app to your store!
Gorgias
Create a New Ticket For All Reviews Submitted
Build a workflow that creates a ticket in Gorgias when a new review is submitted. This lets you follow up with happy customers and reach out when something goes wrong.
In your Shopify admin, select 'Apps' from the sidebar menu on the left and open up the Flow app. Click 'Create a new workflow' > 'Select a trigger' > under Installed App Triggers, select the 'Junip - Review Submitted' trigger.
Click the plus sign on the Junip trigger and create a new action. Under the 'Get More Actions' drop down, find the Gorgias listing and click 'Get this app'.
Once you've connected the Gorgias app, refresh the page to see Gorgias under your list of Installed App Actions. Select the Gorgias 'Create a ticket' action.
From here, you can customize what the internal note in Gorgias will say when a negative review is submitted. In the example below, the internal note uses variables to display the review body, title & star rating. It also includes which product the review was left on and the customer who submitted it.
Then press 'Turn on workflow' in the top right corner, and you're done!
That's it! Now you have a workflow set up that automatically creates a new ticket in Gorgias when a customer submits a review. To test out the workflow, send a test event from your Junip admin under integrations > Shopify Flow.
Create A New Ticket When a Customer Leaves a Negative Review
Often when a customer leaves a negative review, this is the first time they reach out if something went wrong (i.e. shipping mishap, product defect, etc.). To avoid letting this slip through the cracks, you can build a workflow that automatically creates a new ticket in your Gorgias help desk when a customer leaves a negative review. This lets you seamlessly follow up with customers to make things right and win back an unhappy customer.
In your Shopify admin, select 'Apps' from the sidebar menu on the left and open up the Flow app. Click 'Create a new workflow' > 'Select a trigger' > under Installed App Triggers, select the 'Junip - Review Submitted' trigger.
Next, click the plus sign on the Junip trigger and create a new condition. Press 'Add criteria' > select 'Review Rating' and set this condition to 'Less than or Equal to 2'. Then press 'Add criteria'.
Next, click the plus sign on the condition we just created and create a new action. Under the 'Get More Actions' drop down, find the Gorgias listing and click 'Get this app'.
Once you've connected the Gorgias app, refresh the page to see Gorgias under your list of Installed App Actions. Select the Gorgias 'Create a ticket' action.
From here, you can customize what the internal note in Gorgias will say when a new review is submitted. Be sure to use variables to display dynamic information about the review to help offer context for the person actioning this ticket.
Here's an example copy & variables that you can copy/paste into your content section, feel free to adjust this so that it works best for you!
{{customer.displayName}} just left a {{reviewRating}} star review for {{productTitle}}. Here's their review:
{{reviewTitle}}
{{reviewBody}}
This ticket is to reach out to the customer to try to resolve the issue they're having (if relevant). The customer's email is {{customer.email}}. This review is currently in the {{reviewState}} folder in Junip and can be managed from there.
Reminder that if your team resolves the customer's issue and they want to edit their review, you can send them this link for them to do so: https://junip.co/forms/{{shop.name}}#edit
You can respond publicly to the review from Junip's dashboard here: https://admin.juniphq.com/reviews?queryValue={{customer.email}}
Then press 'Turn on workflow' in the top right corner, and you're done!
That's it! Now you have a workflow set up that automatically creates a new ticket in Gorgias when a customer leaves a negative review. To test out the workflow, send a test event from your Junip admin under integrations > Shopify Flow.
Loyalty Lion
Add Points To A Customer's Account When They Leave A Review
Build a workflow to reward customers with points in their Loyalty Lion account when they leave a review!
In your Shopify admin, select 'Apps' from the sidebar menu on the left and open up the Flow app. Click 'Create a new workflow' > 'Select a trigger' > under Installed App Triggers, select the 'Junip - Review Submitted' trigger.
This step is optional, however we recommend checking to make sure that a customer is a verified buyer before rewarding them points. Click the plus sign on the Junip trigger and create a condition. Press 'Add criteria' > select 'Verified buyer' and set this condition Equal to True.
Click the plus on the 'Then' condition to create new action. Under the 'Get More Actions' drop down, find the Loyalty Lion listing and click 'Get this app'.
Once you've connected the Loyalty Lion app, refresh the page to see Loyalty Lion under your list of Installed App Actions. Select the Loyalty Lion 'Add points' action.
From here, you can customize how many points to reward a customer when they submit a review.
Then press 'Turn on workflow' in the top right corner, and you're done!
That's it! Now you've built a work flow that lets you reward points to customers after they leave a review. To test out the workflow, send a test event from your Junip admin under integrations > Shopify Flow.
Yotpo Loyalty & Rewards
Reward Points To Customers When They Leave A Review
Build a workflow to reward customers with points in their Yotpo Loyalty & Rewards account when they leave a review!
In your Shopify admin, select 'Apps' from the sidebar menu and open up the Flow app. Click 'Create a new workflow' > 'Select a trigger' > under Installed App Triggers, select the 'Junip - Review Submitted' trigger.
This step is optional, however we recommend checking to make sure that a customer is a verified buyer before rewarding them points. Click the plus sign on the Junip trigger and create a condition. Press 'Add criteria' > select 'Verified buyer' and set this condition Equal to True.
Click the plus on the 'Then' condition to create new action. Under the 'Get More Actions' drop down, find the Yotpo Loyalty & Rewards listing and click 'Get this app'.
Once you've connected the Yotpo Loyalty & Rewards app, refresh the page to see it under your list of Installed App Actions. Select the Yotpo Loyalty & Rewards 'Reward points' action.
From here, fill out the template:
Name of completed action: this should be similar to the trigger, so we've made it "review_submitted". You will also need to save this name for later to include in the "Custom Action" campaign in Yotpo Loyalty & Referrals.
Email Address Of Customer: use {{order.email}} here because Yotpo Loyalty & Rewards uses a customer's email to attribute the trigger to the record in Yotpo Rewards.
What type of campaign?: This must be set to "CustomAction".
How many points to award?: Set the number of points you'd like to reward customers for leaving a review.
Description for customer history (optional): You can set the description for the campaign here, or directly in the Custom Action campaign in Yotpo Loyalty & Rewards.
Before turning on the workflow, you'll want to head to your Yotpo Loyalty & Rewards admin.
Go to Programs > Earning Points & click on 'Start a New Campaign'.
From the campaign list, select the Custom Action Campaign and fill in the fields accordingly.
Under Action Name, use the Name of completed action. In our example it would be review_submitted.
Now, go back into your Shopify Flow admin and turn on the flow!
That's it! Now you've built a work flow that lets you reward points to customers after they leave a review. To test out the workflow, send a test event from your Junip admin under integrations > Shopify Flow.
Have a workflow in mind?
Reach out to support@juniphq.com to let us know if there's a workflow you're looking to create and we'd be happy to help set this up for you!