This guide will walk you through the setup of receiving Junip reviews in a Klaviyo flow to send customers a Thank you, loyalty points, refer-a-friend, etc.
Step 1: Install Klaviyo in your Junip account
In case you haven't installed Klaviyo in your Junip account yet, you want to follow the steps included in this section of our Klaviyo help doc.
Step 2: Add the Klaviyo action to your flows in Junip
To do so, go into your Junip Flows > Review submitted actions. Under Available actions, click Add next to Klaviyo. Once that is done, every time a new review is submitted, we'll send it over to Klaviyo. Make sure this flow is Active!
Step 3: Create a flow in Klaviyo
Your flow might look a bit different if you add filters, but the basic structure should look like this:
Instructions:
1. Go into your Klaviyo account Flows > select Build your own, give the flow a name e.g. "Customer Thank you", and click Create flow.
2. You'll want to select a Metric trigger. Under the All triggers tab, select Metric and then select Junip - Review Submitted event.
3. Once you selected the Metric trigger, you'll have the option to add Trigger filters or Profile filters, based on the flow you're looking to create. You can find a list of the Review Event Variables we send to Klaviyo here.
4. After you've added the desired filters, you can click Save and add an email.
5. That's it! Customize the email template and make sure to turn the flow live.