How it works
As an official TikTok Shop partner, Junip is able to automatically syndicate Product Reviews to your Product Pages in TikTok Shop.
What to know before getting started
Currently available to US based merchants, no minimum number of reviews required.
Available for Merchants using Junip's 2.0 experience on the Growth or Premium plan.
Junip & TikTok use Product Identifiers (Shopify Product Variant ID or GTIN) to match reviews to products. Ensure catalogs are up to date with the same product identifier(s).
Choose which product identifier (i.e. Shopify Product Variant ID or GTIN) to use for review matching carefully. Once the selection is made it cannot be changed.
Only reviews left by verified buyers will be syndicated to TikTok.
❗️Important: when setting up the integration you have the option of using Shopify Product Variant IDs or GTINs to match reviews. Once the integration is turned on and reviews have been sent to TikTok Shop, we cannot edit the values of the product identifiers (i.e. Shopify Product Variant IDs or GTINs), so it's critical that you double check your product catalog in TikTok Shop to ensure it aligns with Junip.
Connecting your TikTok Shop to your Junip account
Before turning on syndication with TikTok, it's important that you meet all of the requirements listed above. If not, reviews may not be successfully displayed on product pages in TikTok.
To enable syndication, head to your Junip Admin > Syndication > click "Manage" next to TikTok Shop.
Click "Turn on" and you will be taken to the TikTok Seller Center where you can authorize Junip.
Once you've confirmed the installation, you will be prompted to log back into Junip where you will select which product identifier to use for product matching. Make your selection then press "Enable TikTok".
That's it! Once the integration is enabled, it can take a few minutes for the reviews to populate in your TikTok Seller Center and on your Product Pages in TikTok.
Linking unmatched reviews
Once reviews are synced to TikTok they are matched to TikTok Shop products. Unmatched reviews will not display on your product detail pages and remain invisible to customers.
To view matched and unmatched reviews, head to the Products > Product Ratings > "Imported reviews" section of your TikTok Seller Center.
Common reasons for unmatched reviews:
Your TikTok Shop products lack external product IDs (e.g., Shopify product variant IDs) or product identifier codes (GTIN).
Your TikTok Shop products have identifiers, but these identifiers don't match the identifiers in your Junip product catalog.
To link unmatched reviews for better matching, follow these steps:
In Seller Center, navigate to Product Rating and select Imported reviews - Unmatched review. Here, you’ll see all Junip-exported reviews grouped by external product name.
On the Unmatched review page, click Link Reviews and follow the prompts to confirm.
Once linked, you can view the matched reviews in Seller Center > Product Rating > Imported reviews > Matched review.
FAQs
How can I see which product identifier was used to match my Junip reviews on TikTok Shop?
How can I see which product identifier was used to match my Junip reviews on TikTok Shop?
Go to TikTok Shop Seller Center > Product Rating > Imported reviews, go to the Matched or Unmatched reviews tab. The product identifier used will be listed under the External Product column.
Why aren't all of my reviews in Junip showing up on TikTok?
Why aren't all of my reviews in Junip showing up on TikTok?
Only reviews left by verified buyers will be syndicated to TikTok. All review content must pass TikTok’s legal and risk control before showing on the product page to customers. Therefore, it's possible not all reviews from Junip will be seen on the product page after the integration. You can view TikTok’s moderation guidelines here.
How do I check which products have GTINs in Junip?
How do I check which products have GTINs in Junip?
Please read this guide here for details about how to view which products have a GTIN in your Junip product catalog & how to update products that may be missing them.