You can incentivize customers to leave reviews with three types of rewards:

  • Free shipping coupon

  • Dollar off coupon

  • Percentage off coupon

First, head to Incentives in your Junip Admin. If you installed Junip prior to May 5th, you'll be met with this banner:

You have to re-authenticate with Shopify so we can generate coupon codes for your store.

Once you have the right permissions, creating an incentive is easy.

  1. Choose the type

  2. If fixed discount or percentage discount, input the value

  3. Choose whether or not you'd like to offer this to unverified buyers as well (we recommend not)

  4. Add incentive! πŸŽ‰

You can only ever have one active incentive at a time, but you're welcome to edit & switch between types as you wish!

Incentives will display to customers in their browser when they submit a review, as you can see below:

By default, Junip will also automatically email customers a copy of their discount code (the same one above that they saw in their browser). At the bottom of your Templates page, there's an "Incentive email template" for this, feel free to edit the template!

If you're using our integrations, then you may be happy to know that you can also send this email through that platform (similar to the way that you're sending review requests). Ask our team for details!

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