We strongly encourage you to edit the copy in your review request templates! Brands that show their voice in requests see a higher submission rate (and happier customers!).
To edit a template, head to Flows > Templates and choose the template you'd like to edit.
You can edit the subject line, preheader & the copy in every major section. You can also insert dynamic variables (like the customer's first name) as you write. Changes are visible in real time in the preview on the right-hand side, shown with a product from your catalog. Just make sure to hit Save so you don't lose your changes.
Want to check your work? Send yourself a test email.
Good luck with the copy edits, let us know what you come up with! ✍