Junip comes with a free moderation service that automatically publishes all reviews in real time, while proactively watching out for spam, inappropriate content & other reviews that should be removed according to the FTC's review guidelines: http://ftc.gov/reviews
That system does allow you to flag reviews you think we've missed, but those reviews still need to meet the FTC's guidelines for removal in order to be removed. In the instance you need to flag a review be sure it meets the standards for flagging, and please include any relevant context. The moderation team is separate from our technical support team.
Merchants using one of our paid plans do have the option to switch to self moderation & set their own moderation parameters here: https://admin.juniphq.com/settings/moderation
This is particularly helpful for stores the operate in industries with unique regulations (ie health & wellness brands that need to watch for FDA guidelines as well). The vast majority of merchants using Junip do not need this level of control and more than 90% of stores do not do any manual moderation whatsoever.