Congrats on taking the first step towards a better review experience!
We've had loads of merchants make the same switch so that they can collect more reviews, display them beautifully on-site, and integrate them with the tools they use everyday -- we're happy to help you do the same!
If you're still wondering how Junip will compare to Yotpo, then feel free to book a call with our team to discuss what this can look like given your specific review goals.
You can also check out these case studies of merchants who have made the same move and the impressive lifts they've seen as a result.
Most often, migrating to a new platform sucks. Here are a few reasons why migrating to Junip will be a breeze:
it's really, really easy to make the switch, you don't need to be a dev or Shopify expert to do this
it won't take long, most brands are fully moved over in less than a day
it's risk-free, you won't be charged until after you've selected a plan and tried the app for 14-days
you won't lose your old reviews, we can move all of that over to Junip
setup is on your terms (nothing is turned on automatically for you, so turn things like displays or collection on when you're ready)
don't miss out on reviews in between (keep your current displays until you're ready to enable Junip's, don't miss out on review requests either)
In this guide, we'll cover everything you need to make a seamless transition from one platform to the other. We'll be discussing the steps below:
Sign up for Junip
If you haven't already, you'll want to create an account on Junip. This should only take a minute, you can get started here: https://admin.juniphq.com/login/create or click the button below:
We have a getting started guide that will walk you through your first steps for getting setup, but we'll also walk through the most important steps below.
Select your plan
We think you'll find our plans... much more approachable.
No contracts, hidden fees, or hard caps that would interrupt your service -- the way all plans should be.
Pick the plan that works best for you in your Billing settings.
Import your reviews from Yotpo
It's important that you can bring over the reviews that you've already collected, and that all the info is included (pictures, videos, review responses, and all).
First, you'll want to export your reviews from your Yotpo dashboard. Once you're logged in, go to Manage Content > Moderate Content.
Then click Export to CSV > All reviews. A notice will come up saying that Yotpo will send you an email with the export .csv file. Note: this email will be sent to the account owner's email, so double check the email if you haven't received the download.
With that export file, you can visit your Manage Reviews page in Junip and click Import Reviews.
You'll want to select Yotpo as the provider and then drag and drop the .csv file into the importer. You're less likely to run into any issues if you avoid editing or opening that file on your computer before importing.
Junip will import those reviews and offer a summary at the end to let you know how it went.
Yotpo allows customers to leave more than one review for a given product, so it's normal to have some reviews flagged as duplicates when importing to Junip.
Add your branding
It's very easy to add your logo and set your colours in your Branding page. These branding components will be shown in your review experience, emails sent by Junip, and your on-site displays. Details on that here.
Setup your on-site displays
Junip's displays will automatically inherit your theme's styling, meaning they'll look like the rest of your site. We think you deserve better than slow widgets with opinionated designs 😉
You can visit your Store settings to start adding Junip to your site. The steps will differ depending on if you're on a 1.0 or 2.0 theme. If you're not sure which theme you're using, Junip will normally show you the most relevant steps first. Let's break down the different installations, plus how to preview and enable displays below:
Installing Junip on a:
Shopify 1.0 / Vintage themes
Our auto-installer will add Junip's snippets to your theme automatically. You'll want to click Add snippets and if you want to add it to a specific theme, you can click the dropdown menu and Select a theme before adding.
If you or your dev team prefers to add these snippets to your theme manually, you can check out this guide for instructions. This is also helpful for complex themes where our auto-installer may have missed a part of your install, since you can use this to add it yourself.
If you're running a headless Shopify site and want some help adding Junip, this guide does a great job of walking you through the steps to install using HTML.
Shopify 2.0 themes
To add Junip to a 2.0 theme, you'll want to Enable the Junip App Embed and then drag & drop the blocks into your theme. This guide shows you step-by-step how to add displays on this type of theme.
Previewing your displays before enabling
Junip allows you to preview what the displays look like using sample reviews, before actually enabling them on your live site. This is a great option if you've yet to collect or move over your reviews yet!
You'll notice for 2.0 themes, the preview mode shows up automatically in your editor to make it easy for you. You can also go to your On-site settings and click Preview Junip to see the same preview (works well for 1.0 / Vintage themes as well).
Enabling your on-site displays
When you're happy with the displays you've setup, you can visit your On-site settings and click Enable on-site experience. This will turn on your review displays on-site. If you have reviews you've imported to Junip, you'll now be able to see them on your site. If you have yet to collect any reviews, this just means that reviews will be displayed as soon as they're submitted.
You'll also see additional display settings that you can configure on this page.
Start collecting new reviews
Review collection is probably one of the main reasons you're making the switch to Junip. Our mobile-first forms have turned leaving a review into this wonderful experience for your customers, which results in more reviews being submitted and way more media + responses along with them!
To take it a step further, we can integrate with the email and SMS tools that you use to send messages to your customers everyday. This means reviews are no longer living in a silo -- your review messages can now look, feel, work, and live in the same platform as the rest of your messages. Finally, you can fully customize your review request emails, A/B test that subject line, or use review data to kick off marketing campaigns!
Here's what we'll cover in this section:
Setting up the basics
Junip uses flows to make it easy for you to visualize what is being sent to your customers, which really comes in handy when you setup integrations to work alongside our app. To get started, you'll want to review the basics of flows here.
This will help you understand the trigger, conditions, and action that make up our flows. With this understanding, you'll want to setup your product review flow the way you want and then make sure it's enabled so that review requests are sent out to any new orders that are triggered from then on.
Disabling review requests in Yotpo
If you haven't already, you'll want to make sure that you disable review requests in Yotpo.
To do so, you'll want to go to your Yotpo dashboard and click Collect Reviews from the menu on the left hand side and then Automatic Requests.
You can turn off automatic review requests on this page, as per below.
Odds are that if you're coming over from Yotpo, you want more control over the email templates and sending of review messages like requests.
Whether you're using Klaviyo for email, Postscript or Attentive for SMS, or any combination of the above, you'll be able to install the integrations in Junip here.
Once they're installed, you can edit the existing actions or add new actions to your product review flow using this guide.
Hold on -- there's still one more step!
Once you've setup the flows in Junip, you'll want to make sure to setup and enable the flows in the integrations as well. You'll find a list of the integration options and guides for each here.
If you're looking for some inspo for your review request emails, have a look at this post where we compiled some best practices.
Collecting more media with reviews
For brands making the move from Yotpo, we often hear that collecting more media with reviews is a huge priority.
Not to worry -- the mobile-first form experience that we mentioned earlier will help bolster the number of reviews and media that are submitted by your customers, simply by making it easier for them to do so.
There are a few other ways that we can (1) boost the amount of media you're collecting, and (2) highlight that media on your site. Check out this post which explains more about premium incentives and media galleries. You can enable media galleries in your On-site settings and premium incentives in your Incentives page.
Catching reviews that were skipped during the transition
By this point, you should no longer be requesting reviews in Yotpo (if you need help with this, refer to this part of the guide) and you should have enabled review requests in Junip (either using Junip's emails or our integrations).
We want to avoid skipping any customers that were in the queue when we shut off requests with Yotpo. If you go to your Reviews Dashboard in Yotpo, you'll see the requests that are in queue.
We can use a campaign to send a request to these customers who would otherwise be skipped.
First, you'll want to find the oldest order date in the "Scheduled" folder in Yotpo. Write this date down as it will become the "start date" for your campaign. Now, write down the date that you enabled review requests in Junip (either through Junip or integrations), this will become the "end date" for your campaign which you'll input shortly as per below.
Now that you have the dates for your campaign, you'll want to run it! If you're sending requests using Junip's emails, you can refer to this guide.
If you're sending requests using an integration, you can choose to send this campaign through those integrations as well. You'll want to setup a basic flow in the integration before sending the campaign -- this guide explains how to do this.
Final import for any last reviews
You should be getting ready to delete Yotpo from your app list but before we do, we suggest running one last import so that we can bring over any last reviews that may have been submitted in Yotpo during the transition.
You can have a look at the steps to import above and you don't need to worry about the reviews that you've already imported, as Junip will skip any duplicates for you.
Now that the basics are all set, there are a bunch of other features that you can consider leveraging in Junip (either right away, or in the near term) like custom questions, incentives, and Google Shopping. Check out this help doc that lists these in more detail and offers guides to get started.
You're now moved over and setup on Junip -- woohoo 🎉 We're so excited to see how you like your new and improved review experience!
We have a tiny favor to ask: if you're loving Junip so far, would you mind leaving us a review on the Shopify App Store?
Don't hesitate to reach out if you have any questions, you'll find our support-chat in the bottom right-hand corner of any screen in your admin where you can reach out to our team :)